Refund policy
Returns
Our return policy lasts 14 days due to the nature of the items being sold (evening dresses). If 14 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your evening dress must be unused, in the same condition as when you received it, and still have the original tags attached. The dress must also be returned in the original packaging, including garment bags or boxes.
Due to the delicate and personal nature of evening wear, some items are non-returnable, including:
- Custom-made dresses or dresses altered to the buyer’s specifications
- Evening dresses showing any signs of wear or damage
- Sale items
- Intimate items such as bodysuits or undergarments
- Gift cards
Important: Dresses with visible signs of use (makeup stains, perfume scents, or damages from trying on) will not be accepted for return.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Late or Missing Refunds (if applicable)
If you haven’t received your refund within the expected time frame, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all this and still haven’t received your refund, please contact us at lovebarbie911@gmail.com.
Sale Items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale or discounted items are final sale and cannot be refunded or exchanged.
Exchanges (if applicable)
We only replace evening dresses if they are defective or damaged upon arrival. If you need to exchange it for the same item, email us at lovebarbie911@gmail.com and send your item to: Днепровская набережная 14 Б, Київ, 02098, Україна.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we receive the returned dress, a gift certificate will be mailed to you. If the gift giver had the order shipped to themselves to give to you later, the refund will be issued to the gift giver.
Shipping
To return your evening dress, you should mail your product to: Днепровская набережная 14 Б, Київ, 02098, Україна.
You will be responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for the exchanged product to reach you may vary.
If you are shipping an item valued at over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.